<p><strong>Plan:</strong> Growth and Enterprise.</p>
<h2>How it helps</h2>
<ul>
<li>Your team sees big idle carts in a Slack channel they already use.</li>
<li>Each post shows the cart value, the shopper (or "Guest shopper"), the country, the rule and up to 5 items.</li>
</ul>
<h2>Set it up</h2>
<ol>
<li>Create a Slack incoming webhook for the channel you want to use. Follow <a href="https://docs.slack.dev/messaging/sending-messages-using-incoming-webhooks/">Slack's incoming webhook setup guide</a>, authorize the channel and copy its webhook URL. You may need a Slack workspace admin. The URL starts with <code>https://hooks.slack.com/</code>; treat it as a secret.</li>
<li>In Cart Whisper, go to <strong>Settings → Email alerts → Integrations</strong> and tick <strong>Post alerts to Slack</strong>.</li>
<li>Paste the URL into <strong>Slack incoming webhook URL</strong> and click <strong>Save</strong>.</li>
<li>For extra rules, tick <strong>Slack</strong> on each rule that should post.</li>
</ol>
<h2>Good to know</h2>
<ul>
<li>Each cart is posted once per rule, with the same 10-minute checks as email alerts.</li>
<li>The <strong>Open in Cart Whisper</strong> button opens your Shopify admin apps page, not the specific cart.</li>
<li>The post is a notification only. Cart Whisper doesn't track who in Slack is handling a cart. Agree in your team how you'll claim carts, for example with an emoji reaction or a thread reply.</li>
<li>Posts can contain shopper names and email addresses. Use an appropriately restricted channel, and check your team's data-handling requirements.</li>
</ul>
<h2>Troubleshooting</h2>
<ul>
<li><strong>You see "Review Slack settings":</strong> the webhook was removed or the channel was archived. Create a new webhook, paste it and save.</li>
<li><strong>"Slack webhook URL must start with https://hooks.slack.com/":</strong> paste the incoming webhook URL, not a channel link.</li>
</ul>
<h2>Related guides</h2>
<ul>
<li><a href="https://help.cartwhisper.com/articles/high-value-cart-alerts-f4ee30-ycvcm">High-value cart alerts: email your team about big idle carts</a></li>
<li><a href="https://help.cartwhisper.com/articles/send-high-value-carts-to-klaviyo-f4ee30-4sov4">Send high-value carts to Klaviyo</a></li>
</ul>

Post qualifying high-value carts to a Slack channel through an incoming webhook.

**Plan:** Growth and Enterprise.

## How it helps

* Your team sees big idle carts in a Slack channel they already use.
* Each post shows the cart value, the shopper (or "Guest shopper"), the country, the rule and up to 5 items.

## Set it up

1. Create a Slack incoming webhook for the channel you want to use. Follow [Slack's incoming webhook setup guide](https://docs.slack.dev/messaging/sending-messages-using-incoming-webhooks/), authorize the channel and copy its webhook URL. You may need a Slack workspace admin. The URL starts with `https://hooks.slack.com/`; treat it as a secret.
2. In Cart Whisper, go to **Settings → Email alerts → Integrations** and tick **Post alerts to Slack**.
3. Paste the URL into **Slack incoming webhook URL** and click **Save**.
4. For extra rules, tick **Slack** on each rule that should post.

## Good to know

* Each cart is posted once per rule, with the same 10-minute checks as email alerts.
* The **Open in Cart Whisper** button opens your Shopify admin apps page, not the specific cart.
* The post is a notification only. Cart Whisper doesn't track who in Slack is handling a cart. Agree in your team how you'll claim carts, for example with an emoji reaction or a thread reply.
* Posts can contain shopper names and email addresses. Use an appropriately restricted channel, and check your team's data-handling requirements.

## Troubleshooting

* **You see "Review Slack settings":** the webhook was removed or the channel was archived. Create a new webhook, paste it and save.
* **"Slack webhook URL must start with https://hooks.slack.com/":** paste the incoming webhook URL, not a channel link.

## Related guides

* [High-value cart alerts: email your team about big idle carts](https://help.cartwhisper.com/articles/high-value-cart-alerts-f4ee30-ycvcm)
* [Send high-value carts to Klaviyo](https://help.cartwhisper.com/articles/send-high-value-carts-to-klaviyo-f4ee30-4sov4)

<p><strong>Plan:</strong> Growth and Enterprise.</p>
<h2>How it helps</h2>
<ul>
<li>Your team sees big idle carts in a Slack channel they already use.</li>
<li>Each post shows the cart value, the shopper (or "Guest shopper"), the country, the rule and up to 5 items.</li>
</ul>
<h2>Set it up</h2>
<ol>
<li>Create a Slack incoming webhook for the channel you want to use. Follow <a href="https://docs.slack.dev/messaging/sending-messages-using-incoming-webhooks/">Slack's incoming webhook setup guide</a>, authorize the channel and copy its webhook URL. You may need a Slack workspace admin. The URL starts with <code>https://hooks.slack.com/</code>; treat it as a secret.</li>
<li>In Cart Whisper, go to <strong>Settings → Email alerts → Integrations</strong> and tick <strong>Post alerts to Slack</strong>.</li>
<li>Paste the URL into <strong>Slack incoming webhook URL</strong> and click <strong>Save</strong>.</li>
<li>For extra rules, tick <strong>Slack</strong> on each rule that should post.</li>
</ol>
<h2>Good to know</h2>
<ul>
<li>Each cart is posted once per rule, with the same 10-minute checks as email alerts.</li>
<li>The <strong>Open in Cart Whisper</strong> button opens your Shopify admin apps page, not the specific cart.</li>
<li>The post is a notification only. Cart Whisper doesn't track who in Slack is handling a cart. Agree in your team how you'll claim carts, for example with an emoji reaction or a thread reply.</li>
<li>Posts can contain shopper names and email addresses. Use an appropriately restricted channel, and check your team's data-handling requirements.</li>
</ul>
<h2>Troubleshooting</h2>
<ul>
<li><strong>You see "Review Slack settings":</strong> the webhook was removed or the channel was archived. Create a new webhook, paste it and save.</li>
<li><strong>"Slack webhook URL must start with https://hooks.slack.com/":</strong> paste the incoming webhook URL, not a channel link.</li>
</ul>

Slack alerts for high-value carts

<p><strong>Plan:</strong> Growth and Enterprise.</p>
<h2>How it helps</h2>
<ul>
<li>Your team sees big idle carts in a Slack channel they already use.</li>
<li>Each post shows the cart value, the shopper (or "Guest shopper"), the country, the rule and up to 5 items.</li>
</ul>
<h2>Set it up</h2>
<ol>
<li>Create a Slack incoming webhook for the channel you want to use. Follow <a href="https://docs.slack.dev/messaging/sending-messages-using-incoming-webhooks/">Slack's incoming webhook setup guide</a>, authorize the channel and copy its webhook URL. You may need a Slack workspace admin. The URL starts with <code>https://hooks.slack.com/</code>; treat it as a secret.</li>
<li>In Cart Whisper, go to <strong>Settings → Email alerts → Integrations</strong> and tick <strong>Post alerts to Slack</strong>.</li>
<li>Paste the URL into <strong>Slack incoming webhook URL</strong> and click <strong>Save</strong>.</li>
<li>For extra rules, tick <strong>Slack</strong> on each rule that should post.</li>
</ol>
<h2>Good to know</h2>
<ul>
<li>Each cart is posted once per rule, with the same 10-minute checks as email alerts.</li>
<li>The <strong>Open in Cart Whisper</strong> button opens your Shopify admin apps page, not the specific cart.</li>
<li>The post is a notification only. Cart Whisper doesn't track who in Slack is handling a cart. Agree in your team how you'll claim carts, for example with an emoji reaction or a thread reply.</li>
<li>Posts can contain shopper names and email addresses. Use an appropriately restricted channel, and check your team's data-handling requirements.</li>
</ul>
<h2>Troubleshooting</h2>
<ul>
<li><strong>You see "Review Slack settings":</strong> the webhook was removed or the channel was archived. Create a new webhook, paste it and save.</li>
<li><strong>"Slack webhook URL must start with https://hooks.slack.com/":</strong> paste the incoming webhook URL, not a channel link.</li>
</ul>
<h2>Related guides</h2>
<ul>
<li><a href="https://help.cartwhisper.com/articles/high-value-cart-alerts-email-your-team-about-big-idle-carts-f4ee30-ycvcm">High-value cart alerts: email your team about big idle carts</a></li>
<li><a href="https://help.cartwhisper.com/articles/send-high-value-carts-to-klaviyo-f4ee30-4sov4">Send high-value carts to Klaviyo</a></li>
</ul>

Connect Slack or Klaviyo and set up your own email provider.

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