Most Cart Whisper questions can be solved without anyone logging into your store. Placement and styling issues usually just need a screenshot and your theme name. Start there. We'll only ask for access if we really need it.
<h2>Step 1: Contact us first</h2>
Email support@cartwhisper.com or use live chat in the app. Include:
<ul>
<li>your store's myshopify URL</li>
<li>your theme name, and whether it's customised</li>
<li>what you expected to see, plus a screenshot of your cart page or cart drawer</li>
</ul>
Often we can send you the exact setting to change, or a CSS selector to paste into the widget location fields.
<h2>Step 2: If we need access, keep it minimal</h2>
If we agree that we need to work in your store (usually to adjust widget placement on a custom theme), you stay in control:
<ul>
<li>Invite only the support address we give you in the ticket. Don't share your own login or password.</li>
<li>Grant only what the task needs. For widget placement that's normally access to themes (Online Store) and the Cart Whisper app. Don't grant access to orders, customers, finances, payments, staff management or store settings unless we've explained why for your specific issue.</li>
<li>Prefer working on a theme copy. Duplicate your live theme and let us test there before anything is published.</li>
<li>Remove access when we're done. Once we confirm the fix, delete the invitation or account, or remove its permissions.</li>
</ul>
Shopify manages invitations and permissions in your admin's users and permissions settings, and its screens change from time to time. If you're unsure, follow Shopify's own help for adding a staff member or approving a collaborator request.
<h2>Step 3: Confirm the change</h2>
After we've made a change, check your cart page and Cart Whisper's Widget Status card, then let us know it looks right so we can close the ticket.
<h2>Your data</h2>
We'll never ask for your password, your two-step verification codes or your payment details. If someone claiming to be Cart Whisper asks for them, don't share them. Contact us at support@cartwhisper.com.
<h2>Related guides</h2>
<ul>
<li><a href="https://help.cartwhisper.com/articles/contact-cart-whisper-support-f4ee30-e579d">Contact Cart Whisper support</a></li>
<li><a href="https://help.cartwhisper.com/articles/customising-the-cart-widget-f4ee30-3dc53">Customising the Cart Widget</a></li>
</ul>

Contact us first. If we need to work in your store, give us the smallest access needed for the shortest time.

Most Cart Whisper questions can be solved without anyone logging into your store. Placement and styling issues usually just need a screenshot and your theme name. Start there. We'll only ask for access if we really need it.

## Step 1: Contact us first

Email **support@cartwhisper.com** or use live chat in the app. Include:

* your store's myshopify URL
* your theme name, and whether it's customised
* what you expected to see, plus a screenshot of your cart page or cart drawer

Often we can send you the exact setting to change, or a CSS selector to paste into the widget location fields.

## Step 2: If we need access, keep it minimal

If we agree that we need to work in your store (usually to adjust widget placement on a custom theme), you stay in control:

* **Invite only the support address we give you in the ticket.** Don't share your own login or password.
* **Grant only what the task needs.** For widget placement that's normally access to themes (Online Store) and the Cart Whisper app. Don't grant access to orders, customers, finances, payments, staff management or store settings unless we've explained why for your specific issue.
* **Prefer working on a theme copy.** Duplicate your live theme and let us test there before anything is published.
* **Remove access when we're done.** Once we confirm the fix, delete the invitation or account, or remove its permissions.

Shopify manages invitations and permissions in your admin's users and permissions settings, and its screens change from time to time. If you're unsure, follow Shopify's own help for adding a staff member or approving a collaborator request.

## Step 3: Confirm the change

After we've made a change, check your cart page and Cart Whisper's **Widget Status** card, then let us know it looks right so we can close the ticket.

## Your data

We'll never ask for your password, your two-step verification codes or your payment details. If someone claiming to be Cart Whisper asks for them, don't share them. Contact us at support@cartwhisper.com.

## Related guides

* [Contact Cart Whisper support](https://help.cartwhisper.com/articles/contact-cart-whisper-support-f4ee30-e579d)
* [Customising the Cart Widget](https://help.cartwhisper.com/articles/customising-the-cart-widget-f4ee30-3dc53)

<h1 class="PlaygroundEditorTheme__h1" style="text-align: start;"> </h1>Give our Support team access to your store so we can help set the placement for the cart widget on your theme or customize any Cart Whisper widget for you. To create a staff account for Cart Whisper Support:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Inside your Shopify Admin <a href="http://shopify.com/admin/settings/account/new" target="_blank" class="PlaygroundEditorTheme__link">Users and permissions</a> menu, click on "Add staff":<img src="https://d33v4339jhl8k0.cloudfront.net/docs/assets/5a1e8f95042863319924d69d/images/6475e03e67106052aab4ccf3/file-2eaXCEy2bs.png" alt="" width="inherit" height="inherit"> </li><li value="2" class="PlaygroundEditorTheme__listItem">Inside the "Add staff" permissions page, enter "Loox" as the first name and "Support" as the last name.</li><li value="3" class="PlaygroundEditorTheme__listItem">Enter the following email address in the "Email" field: <a href="mailto:success@loox.app" class="PlaygroundEditorTheme__link">success@loox.app</a>.</li><li value="4" class="PlaygroundEditorTheme__listItem">Inside the "Store permissions" section, select "Online Store".</li><li value="5" class="PlaygroundEditorTheme__listItem">Inside the "App permissions" section, select "Loox Product Reviews &amp; Photos".</li></ul><img src="https://d33v4339jhl8k0.cloudfront.net/docs/assets/5a1e8f95042863319924d69d/images/6475e0371335a10611d0ab96/file-tCm9vf8BLu.png" alt="" width="inherit" height="inherit"> <ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Click "Send invite".</li></ul>

How to Create a Staff Account for Cart Whisper Support

Give our Support team access to your store so we can help set the placement for the cart widget on your theme or customize any Cart Whisper widget for you. To create a staff account for Cart Whisper Support:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Inside your Shopify Admin <a href="http://shopify.com/admin/settings/account/new" target="_blank" class="PlaygroundEditorTheme__link">Users and permissions</a> menu, click on "Add staff":<img src="https://d33v4339jhl8k0.cloudfront.net/docs/assets/5a1e8f95042863319924d69d/images/6475e03e67106052aab4ccf3/file-2eaXCEy2bs.png" alt="" width="inherit" height="inherit"> </li><li value="2" class="PlaygroundEditorTheme__listItem">Inside the "Add staff" permissions page, enter "Cart Whisper" as the first name and "Support" as the last name.</li><li value="3" class="PlaygroundEditorTheme__listItem">Enter the following email address in the "Email" field: <a href="mailto:support@cartwhisper.com" rel="noreferrer" class="PlaygroundEditorTheme__link">support@cartwhisper.com</a>.</li><li value="4" class="PlaygroundEditorTheme__listItem">Inside the "Store permissions" section, select "Online Store".</li><li value="5" class="PlaygroundEditorTheme__listItem">Inside the "App permissions" section, select "Cart Whisper".</li></ul><img src="https://d33v4339jhl8k0.cloudfront.net/docs/assets/5a1e8f95042863319924d69d/images/6475e0371335a10611d0ab96/file-tCm9vf8BLu.png" alt="" width="inherit" height="inherit"> <ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Click "Send invite".</li></ul>

Give our Support team access to your store so we can help set the placement for the cart widget on your theme or customize any Cart Whisper widget for you. To create a staff account for Cart Whisper Support:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Inside your Shopify Admin <a href="http://shopify.com/admin/settings/account/new" target="_blank" class="PlaygroundEditorTheme__link">Users and permissions</a> menu, click on "Add staff": <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/f4ee30_user-invite.1701277854732.png?alt=media" alt="" width="inherit" height="inherit"> </li><li value="2" class="PlaygroundEditorTheme__listItem">Inside the "Add staff" permissions page, enter "Cart Whisper" as the first name and "Support" as the last name.</li><li value="3" class="PlaygroundEditorTheme__listItem">Enter the following email address in the "Email" field: <a href="mailto:support@cartwhisper.com" rel="noreferrer" class="PlaygroundEditorTheme__link">support@cartwhisper.com</a>.</li><li value="4" class="PlaygroundEditorTheme__listItem">Inside the "Store permissions" section, select "Online Store".</li><li value="5" class="PlaygroundEditorTheme__listItem">Inside the "App permissions" section, select "Cart Whisper".</li></ul><img src="https://d33v4339jhl8k0.cloudfront.net/docs/assets/5a1e8f95042863319924d69d/images/6475e0371335a10611d0ab96/file-tCm9vf8BLu.png" alt="" width="inherit" height="inherit"> <ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Click "Send invite".</li></ul>

Give our Support team access to your store so we can help set the placement for the cart widget on your theme or customize any Cart Whisper widget for you. To create a staff account for Cart Whisper Support:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Inside your Shopify Admin <a href="http://shopify.com/admin/settings/account/new" target="_blank" class="PlaygroundEditorTheme__link">Users and permissions</a> menu, click on "Add staff": <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/f4ee30_user-invite.1701277854732.png?alt=media" alt="" width="inherit" height="inherit"> </li><li value="2" class="PlaygroundEditorTheme__listItem">Inside the "Add staff" permissions page, enter "Cart Whisper" as the first name and "Support" as the last name.</li><li value="3" class="PlaygroundEditorTheme__listItem">Enter the following email address in the "Email" field: <a href="mailto:support@cartwhisper.com" rel="noreferrer" class="PlaygroundEditorTheme__link">support@cartwhisper.com</a>.</li><li value="4" class="PlaygroundEditorTheme__listItem">Inside the "Store permissions" section, select "Online Store".</li><li value="5" class="PlaygroundEditorTheme__listItem">Inside the "App permissions" section, select "Cart Whisper".</li></ul><img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/f4ee30_permm.1701278213740.png?alt=media" alt="" width="inherit" height="inherit"><ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Click "Send invite".</li></ul>

Most Cart Whisper questions can be solved without anyone logging into your store. Placement and styling issues usually just need a screenshot and your theme name. Start there. We'll only ask for access if we really need it.
<h2>Step 1: Contact us first</h2>
Email support@cartwhisper.com or use live chat in the app. Include:
<ul>
<li>your store's myshopify URL</li>
<li>your theme name, and whether it's customised</li>
<li>what you expected to see, plus a screenshot of your cart page or cart drawer</li>
</ul>
Often we can send you the exact setting to change, or a CSS selector to paste into the widget location fields.
<h2>Step 2: If we need access, keep it minimal</h2>
If we agree that we need to work in your store (usually to adjust widget placement on a custom theme), you stay in control:
<ul>
<li>Invite only the support address we give you in the ticket. Don't share your own login or password.</li>
<li>Grant only what the task needs. For widget placement that's normally access to themes (Online Store) and the Cart Whisper app. Don't grant access to orders, customers, finances, payments, staff management or store settings unless we've explained why for your specific issue.</li>
<li>Prefer working on a theme copy. Duplicate your live theme and let us test there before anything is published.</li>
<li>Remove access when we're done. Once we confirm the fix, delete the invitation or account, or remove its permissions.</li>
</ul>
Shopify manages invitations and permissions in your admin's users and permissions settings, and its screens change from time to time. If you're unsure, follow Shopify's own help for adding a staff member or approving a collaborator request.
<h2>Step 3: Confirm the change</h2>
After we've made a change, check your cart page and Cart Whisper's Widget Status card, then let us know it looks right so we can close the ticket.
<h2>Your data</h2>
We'll never ask for your password, your two-step verification codes or your payment details. If someone claiming to be Cart Whisper asks for them, don't share them. Contact us at support@cartwhisper.com.

Getting help with your store setup: safe support access

Understand plans and usage, get help and manage support access safely.

Was this article helpful?