<p><strong>Plan:</strong> All plans.</p>
<h2>How it helps</h2>
<p>Automated checks help identify carts that may have been created by bots. Flagged carts are excluded from high-value email alerts, shopper recovery emails, Slack posts and Klaviyo events.</p>
<h2>Review a flagged cart</h2>
<ol>
<li>Look under <strong>Unverified Carts</strong> for carts flagged by the checks.</li>
<li>Open the cart and review the items, quantities and available shopper information.</li>
<li>If you are satisfied it belongs to a real shopper, use <strong>Mark as legitimate cart</strong>.</li>
</ol>
<h2>Important limits</h2>
<ul>
<li>Bot checks are not perfect. A real cart can be flagged, and automated traffic can sometimes pass the checks.</li>
<li>A linked customer does not guarantee a cart passes every check. Unusually large totals can still be flagged.</li>
<li>A cart marked as legitimate must still meet the alert's value, idle-time and other conditions. Marking it legitimate does not itself send an alert.</li>
<li>Bot status is not a substitute for checking a billing question against actual charge records.</li>
</ul>
<h2>Need help?</h2>
<p>Send support@cartwhisper.com your store URL and the Cart ID. Explain why you believe the cart is genuine. Do not send customer passwords or payment details.</p>
<h2>Related guides</h2>
<ul>
<li><a href="https://help.cartwhisper.com/articles/viewing-a-cart-s-conversion-summary-f4ee30-d9be1">Viewing a cart's conversion summary</a></li>
<li><a href="https://help.cartwhisper.com/articles/high-value-cart-alerts-f4ee30-ycvcm">High-value cart alerts: email your team about big idle carts</a></li>
</ul>

Understand how flagged carts are reviewed and why they are excluded from high-value alerts.

**Plan:** All plans.

## How it helps

Automated checks help identify carts that may have been created by bots. Flagged carts are excluded from high-value email alerts, shopper recovery emails, Slack posts and Klaviyo events.

## Review a flagged cart

1. Look under **Unverified Carts** for carts flagged by the checks.
2. Open the cart and review the items, quantities and available shopper information.
3. If you are satisfied it belongs to a real shopper, use **Mark as legitimate cart**.

## Important limits

* Bot checks are not perfect. A real cart can be flagged, and automated traffic can sometimes pass the checks.
* A linked customer does not guarantee a cart passes every check. Unusually large totals can still be flagged.
* A cart marked as legitimate must still meet the alert's value, idle-time and other conditions. Marking it legitimate does not itself send an alert.
* Bot status is not a substitute for checking a billing question against actual charge records.

## Need help?

Send support@cartwhisper.com your store URL and the Cart ID. Explain why you believe the cart is genuine. Do not send customer passwords or payment details.

## Related guides

* [Viewing a cart's conversion summary](https://help.cartwhisper.com/articles/viewing-a-cart-s-conversion-summary-f4ee30-d9be1)
* [High-value cart alerts: email your team about big idle carts](https://help.cartwhisper.com/articles/high-value-cart-alerts-f4ee30-ycvcm)

<p><strong>Plan:</strong> All plans.</p>
<h2>How it helps</h2>
<p>Automated checks help identify carts that may have been created by bots. Flagged carts are excluded from high-value email alerts, shopper recovery emails, Slack posts and Klaviyo events.</p>
<h2>Review a flagged cart</h2>
<ol>
<li>Look under <strong>Unverified Carts</strong> for carts flagged by the checks.</li>
<li>Open the cart and review the items, quantities and available shopper information.</li>
<li>If you are satisfied it belongs to a real shopper, use <strong>Mark as legitimate cart</strong>.</li>
</ol>
<h2>Important limits</h2>
<ul>
<li>Bot checks are not perfect. A real cart can be flagged, and automated traffic can sometimes pass the checks.</li>
<li>A linked customer does not guarantee a cart passes every check. Unusually large totals can still be flagged.</li>
<li>A cart marked as legitimate must still meet the alert's value, idle-time and other conditions. Marking it legitimate does not itself send an alert.</li>
<li>Bot status is not a substitute for checking a billing question against actual charge records.</li>
</ul>
<h2>Need help?</h2>
<p>Send support@cartwhisper.com your store URL and the Cart ID. Explain why you believe the cart is genuine. Do not send customer passwords or payment details.</p>

Bot protection for carts and alerts

<p><strong>Plan:</strong> All plans.</p>
<h2>How it helps</h2>
<p>Automated checks help identify carts that may have been created by bots. Flagged carts are excluded from high-value email alerts, shopper recovery emails, Slack posts and Klaviyo events.</p>
<h2>Review a flagged cart</h2>
<ol>
<li>Look under <strong>Unverified Carts</strong> for carts flagged by the checks.</li>
<li>Open the cart and review the items, quantities and available shopper information.</li>
<li>If you are satisfied it belongs to a real shopper, use <strong>Mark as legitimate cart</strong>.</li>
</ol>
<h2>Important limits</h2>
<ul>
<li>Bot checks are not perfect. A real cart can be flagged, and automated traffic can sometimes pass the checks.</li>
<li>A linked customer does not guarantee a cart passes every check. Unusually large totals can still be flagged.</li>
<li>A cart marked as legitimate must still meet the alert's value, idle-time and other conditions. Marking it legitimate does not itself send an alert.</li>
<li>Bot status is not a substitute for checking a billing question against actual charge records.</li>
</ul>
<h2>Need help?</h2>
<p>Send support@cartwhisper.com your store URL and the Cart ID. Explain why you believe the cart is genuine. Do not send customer passwords or payment details.</p>
<h2>Related guides</h2>
<ul>
<li><a href="https://help.cartwhisper.com/articles/viewing-a-cart-s-conversion-summary-f4ee30-d9be1">Viewing a cart's conversion summary</a></li>
<li><a href="https://help.cartwhisper.com/articles/high-value-cart-alerts-email-your-team-about-big-idle-carts-f4ee30-ycvcm">High-value cart alerts: email your team about big idle carts</a></li>
</ul>

Understand customer journeys, conversion information and flagged carts.

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